Refund policy
**Kniezon Return Policy:**
*Effective Date: 14/02/2022*
At Kniezon, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please take a moment to review our return policy:
**7-Day Return Policy:**
We offer a 7-day return policy, starting from the date of delivery. If you wish to return an item, please contact our customer support team within this period to initiate the return process.
**Conditions for Returns:**
- **Intact Seal:** All items must be returned with their original seals unbroken. Do not accept the package if the seal is broken upon delivery.
- **Unaltered Screens:** Screens must not be tampered with, glued, or soldered in any way. We reserve the right to reject returns on screens that show evidence of gum or solder application.
- **Testing Screens:** We highly recommend testing screens for compatibility and functionality before applying any adhesive or installation.
**Return Procedure:**
1. Contact our Customer Support Team: To initiate a return, please contact our customer support team within 7 days of the delivery date. You can reach them at kniezon@gmail.com or whatsapp 0757275509.
2. Provide Necessary Information: When contacting us, please provide your order number, a detailed description of the issue, and photographic evidence if applicable.
3. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
4. Return the Item: Securely pack the item, including all original packaging and accessories. Clearly label the package with the provided RA number.
5. Inspection: We will inspect the returned item to ensure it meets our return policy criteria.
6. Refund or Exchange: If the item is found to meet the conditions, we will process a refund or exchange according to your preference.
**Note:** Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part.
**Contact Information:**
For any questions or concerns related to our return policy, please contact our Customer Support Team at kniezon@gmail.com or whatsapp 0757275509..
*Please note that this return policy is subject to change, and the terms in effect at the time of your purchase will apply. Kniezon reserves the right to make adjustments to this policy as necessary.*
*Effective Date: 14/02/2022*
At Kniezon, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please take a moment to review our return policy:
**7-Day Return Policy:**
We offer a 7-day return policy, starting from the date of delivery. If you wish to return an item, please contact our customer support team within this period to initiate the return process.
**Conditions for Returns:**
- **Intact Seal:** All items must be returned with their original seals unbroken. Do not accept the package if the seal is broken upon delivery.
- **Unaltered Screens:** Screens must not be tampered with, glued, or soldered in any way. We reserve the right to reject returns on screens that show evidence of gum or solder application.
- **Testing Screens:** We highly recommend testing screens for compatibility and functionality before applying any adhesive or installation.
**Return Procedure:**
1. Contact our Customer Support Team: To initiate a return, please contact our customer support team within 7 days of the delivery date. You can reach them at kniezon@gmail.com or whatsapp 0757275509.
2. Provide Necessary Information: When contacting us, please provide your order number, a detailed description of the issue, and photographic evidence if applicable.
3. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
4. Return the Item: Securely pack the item, including all original packaging and accessories. Clearly label the package with the provided RA number.
5. Inspection: We will inspect the returned item to ensure it meets our return policy criteria.
6. Refund or Exchange: If the item is found to meet the conditions, we will process a refund or exchange according to your preference.
**Note:** Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part.
**Contact Information:**
For any questions or concerns related to our return policy, please contact our Customer Support Team at kniezon@gmail.com or whatsapp 0757275509..
*Please note that this return policy is subject to change, and the terms in effect at the time of your purchase will apply. Kniezon reserves the right to make adjustments to this policy as necessary.*