FAQ
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FAQs
Q: Do you deliver?
A: Yes, we deliver to all parts of Uganda.
Q: How do you deliver to different parts of Uganda?
A: For customers in Kampala, we have a delivery network of motorbikes for fast and efficient delivery. For upcountry delivery, we use taxis and bus services to ensure your order reaches you quickly.
Q: Do you provide a pickup option?
A: Yes, we have a pickup station at our service center in Kampala. Here, you can pick up your order and also have your screen fixed if you're unable to do it yourself.
Q: Do you have all these items available?
A: Yes, all the items on our website are readily available in Uganda. Most are stocked in our warehouse, while others are with our partners.
Q: Are there any hidden charges?
A: No, the prices on our products are the exact prices you pay. There are no extra charges, except for the delivery fee.
Q: What is the delivery fee?
A: Our delivery fee varies depending on location and order weight. Please contact us for more information.
Q: How long does delivery take?
A: Delivery times vary depending on location. For Kampala, delivery typically takes 1-2 hours. For upcountry, delivery takes 2-5 days.
Q: Can I track my order?
A: Yes, you will receive tracking information via email or SMS once your order has shipped.
Q: What if I'm not satisfied with my order?
A: We offer a satisfaction guarantee. Please contact us within 7 days of receiving your order to initiate the return process.
Q: How do I pay for my order?
A: We accept various payment methods, including mobile money, bank transfer, and credit card. Please contact us for more information.
Q: Are your products genuine?
A: Yes, we only sell genuine products from authorized distributors.